Snapily FAQ | The Snapily FAQ | ||
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Q: Which Web Browsers does Snapily support? |
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| A: Snapily is best experienced with Internet Explorer 6 and up, and Firefox on a PC; Firefox is recommended for Macintosh users. | ||
| Q: What is the recommended size and resolution for images I wish to upload? | ||
| A: Most pictures will work fine. We recommend pictures that are at least 150PPI | ||
| Q: How do I add an image to a design or product? | ||
| A: In the Snapily 'customize your product' section, you may upload an image using the "Upload Photo" button. | ||
| Q: What kinds of images does Snapily support? | ||
| A: We support only: JPG or GIF format. | ||
| Q: I am having problems using your site - what do I do? | ||
| A: Most website compatibility issues can easily be resolved by our customer service team. Please follow the steps below to solve your problems: 1. Make sure you are using the latest version of flash (to download click here) 2. Make sure your browser accepts cookies and supports Java Script and that Java Script is enabled in your browser settings 3. Clear your cache and restart your browser If the above doesn't help, please contact our customer support at: Support @Snapily.com |
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| Q: Is my personal information secure when I place an order on Snapily.com? | ||
| A: Safe Shopping Guarantee Your credit card transactions are 100% secure. Period! Our secure server software (SSL) uses the industry standard for encrypting all payment information. We do not keep credit card information records in our system and your card is being charged directly via a secure payment server. |
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| Q: Can I order Snapily gift certificates? | ||
| A: Yes, please contact our support team at: support @Snapily.com in order to purchase a Snapily Gift Certificate. | ||
| Q: What is the user agreement between Snapily and its customers? | ||
| A: Please see our terms of agreement. | ||
| Q: Are copyrighted images allowed to be used on custom Snapily products? | ||
| A: At Snapily we respect copyright holders to the full extent of the law. We do not allow any copyright infringements or illegal phonographic materials. | ||
| Q: How do I customize my product? | ||
| A: Browse our site to find that perfect product & design. Then customize your design - use our wizard to add pictures, special effects, text and more to your design. When you are happy with your creation, place your order and your personal products are usually shipped from our facilities within 5 business days. |
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| Q: Where can I get more information on your pricing? | ||
| A: To learn more about Snapily's pricing, please visit Snapily's pricing information page. | ||
| Q: How do I know I will get a quality product? | ||
| A: We have a rigorous quality assurance process. We try our hardest to insure excellent quality. As a matter of fact, we won't ship something until we think the quality is just right and if we do, we will refund your money - no questions asked. | ||
| Q: How long will it take to get my order? | ||
| A: We hate waiting for our orders as much as you do. Our United States manufacturing facility is state of the art, quality controlled facility. We will try our best to print your product with in 5 business days (many times sooner). | ||
| Q: How can I return a product or get a refund? | ||
| A: If you don't love it we'll take it back! We want you to love your one-of-a-kind product. If you are not satisfied with your purchase for any reason, you may return it for a replacement or refund within 14 days of receipt. | ||
| Q: How can I request for a remake or a refund? | ||
| A: Please contact Support @Snapily.com in order to receive a return form & have your return request processed | ||
| Q: Do you ship internationally? | ||
| A: We offer international shipping world wide. | ||
| Q: How do I track my order? | ||
| A: At Snapily, we give you a choice, tracking is based upon your shipping method: Domestic: Standard Shipping: Usually takes 5- 7 business days. UPS Next Day or 2nd Day: Can be tracked via tracking number and UPS site. If you don't get your order within 7 days please send us a email to: Support @Snapily.com International: Standard Shipping: 8-20 business days If you don't get your order within 21 days please send us a email to: Support @Snapily.com |
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| Q: How Do I open a Snapily account? | ||
| A: You can join Snapily for free by registering. Fill in the quick registration form and click "Register". Use your user name and password to manage your Snapily activities through your account setting & orders page. | ||
| Q: How can I change my email address, password, & account information? | ||
| A: Update your email, notification settings, password, information and more in the account settings section which you can see after you log in | ||
| Q: How can I view the status of current or past orders? | ||
| A: You can view the status of current and past orders in the orders section after signing in. What your order status means: Processed: We have received your order and are in the process of manufacturing it. In-Print: Your order is being printed. Shipped: We have shipped your order. Cancelled/Failed: We have cancelled your order, or your order had failed to go through because of a payment issue. If you are unsure why your order has been cancelled, please contact Customer Support at: Support @Snapily.com. |
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| Q: I have forgotten my password, how can I retrieve it? | ||
| A: Please go to 'Forgot Password?" underneath the Log in. The system will ask you to please enter your login e-mail address & press "Recover Password". The system will reset your old password and send a new one to your e-mail address. | ||
| Q: I recently placed an order and then cancelled it. Why is the charge still showing on my statement? | ||
| A: In general we only issue a refund once we receive your product back at our facility. In any case, please contact us at support @Snapily.com and we will help you out right away. | ||
| Q: How do I find my order ID number? | ||
| A: If you placed an order, your order ID number can be found in your e-mail confirmation message. You can also find it on your orders page (login required) Your order ID number is a 5-digit number. |
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| Q: How can I close my Snapily account? | ||
| A: To terminate your account, simply send an e-mail to Snapily support that contains your username and the email address that you submitted when you created your account. Once you've done so, a member of our support team will delete your account. | ||
| Q: My image doesn't look right - will it print this way? | ||
| A: If something in your order does not look right to you, we will be happy to take a look at it. Please send an email to Snapily support support@Snapily.com with your order number. If you don't think it looks right, then you should try your customization with a different picture. | ||
| Q: What do I do if my page won't load? | ||
| A: If you are trying to upload an image or get to our design tool and the design page isn't coming up in your browser, please check the following: * Please be sure you are using a compatible browser (Firefox 3.0 or Internet Explorer 6, 7 or 8) * Make sure your browser accepts cookies and supports Java Script and that Java Script is enabled in your browser settings |
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| Q: What type of volume discounts does Snapily offer (every product line)? | ||
| A: Please see our Snapily pricing page. | ||
| Q: Do you offer a printed catalog of products? | ||
| A: We do not currently offer a catalog by mail service. At this time our product catalog is available exclusively on our website. | ||
| Q: I have not received my order, what can I do? | ||
| A: Check the status of your order by visiting our order page. This is the easiest and fastest way to get the most current information regarding your order. We take up to 5 business days to produce an order and it usually takes up to 7 business days for the shipment inside the United States and 30 business days for international shipments - depending on which shipment you chose; you can always contact us at: Support @Snapily.com & we will be happy to help track down your order. | ||
| Q: How do I change my order? | ||
| A: At the moment, if you want to change your order - please contact us at: Support @Snapily.com | ||
| Q: What are your shipping costs? | ||
| A: Our shipping cost is determined by your shipping type, number of products ordered and your ship location. This get calculated at checkout | ||
| Q: Are your products available for sale offline? | ||
| A: At this time, we do not have a physical location where you can buy merchandise. All of our products are available on line only. | ||
| Q: What are the different payment methods? | ||
| A: You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We currently accept all major credit cards - MasterCard, Visa and American Express as well as PayPal. |
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| Q: How do I add text to my product? | ||
| A: Our online tools will tell you exactly where you are able to enter text & will also give you the options of different size & color. | ||
| Q: Who pays for the shipping costs for an order? | ||
| A: The customer who places the order pays for the cost of the shipping. They choose the shipping method of their choice and the cost is included in their total. | ||
| Q: What are examples of prohibited content? | ||
| A: In accordance with intellectual property laws, Snapily.com has certain rules regarding the types of merchandise that you can make and sell through its service. For example: NO use of names, logos, pictures or other intellectual property of musical groups or musical artists. For example, you cannot make Britney Spears merchandise simply because you run a fan-based Britney Spears website or just because you downloaded her image from an Internet website. You also cannot modify the name or other intellectual property of a musical group and avoid infringement, (e.g., using Metalika instead of Metallica). NO use of names, logos, pictures, or other intellectual property of sports teams, colleges/universities, clubs, or organizations such as the Los Angeles Lakers, Harvard University, or The Boy Scouts. Again, modifications may not avoid infringement. NO photos, logos, caricatures, or other artwork depicting celebrities, such as Michael Jackson or Madonna, or other third parties. Just because you take a photograph of a celebrity does not give you the right to use that photograph on merchandise, even if you digitally manipulate the photograph. NO use of trademarks, names, or logos of companies. For example, you cannot use the name of a company such as Nike, a company logo such as the Nike "swoosh" trademark, or brand name such as Coca Cola, or a modified version of a trademark, (e.g., "Just Did It"). NO pictures or photographs of products (such as toys). Even if you own a product, trademark laws may still prohibit you from selling merchandise that features pictures of it. For example, you cannot take a picture of your Barbie and sell merchandise with that picture. |
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| Q: Does Snapily.com collect my personal information? | ||
| A: Yes we do. We only collect information that we use for processing your order and as well as your order history. We do not store your CC details. | ||
| Q: I live outside the US - how do I need to pay customs or taxes? | ||
| A: You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Snapily.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. |
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| Q: What is your process for authorizing credit cards? | ||
| A: When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number. We do this by requesting authorization for the sale. In rare instances, a request for credit card authorization might fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process. |
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